hank you for shopping at CRISP ELITE LLC. We strive to provide high-quality men’s casual clothing and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:

  • Unworn and unwashed (no stains, odors, or damage).
  • In its original packaging with tags attached.
  • Proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as Final Sale.
  • Gift cards.
  • Undergarments for hygiene reasons.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at katelyn@crispelite.fun with your order number and reason for return.
  2. We will review your request and provide a return authorization with the return shipping address.
  3. Securely package the item and send it back using a trackable shipping service.

Note: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

4. Refund Process

Once we receive and inspect your return, we will notify you via email regarding the status of your refund.

  • Approved returns will be refunded to the original payment method within 5-7 business days.
  • If a return does not meet the conditions stated above, it may be rejected or subject to a restocking fee.

5. Exchanges

If you need a different size or color, please place a new order and return the original item for a refund.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please email us within 48 hours of receiving your order at katelyn@crispelite.fun with photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Reach out to us at katelyn@crispelite.fun for further assistance.

8. Contact Us

For any questions or concerns regarding returns, feel free to contact us:
📧 Email: katelyn@crispelite.fun
📍 Address: 3601 W Tierra Buena Ln Unit 218, Phoenix, AZ 85053
📞 Phone: +1 210-985-5504