1. What types of clothing do you offer?
We specialize in men’s casual clothing, including stylish t-shirts, hoodies, jeans, jackets, and accessories designed for comfort and sophistication.
2. Where are you located?
Our company is based at 3601 W Tierra Buena Ln Unit 218, Phoenix, AZ 85053. However, we operate as an online store to provide convenient shopping nationwide.
3. Do you ship internationally?
Currently, we ship only within the United States. Stay tuned for updates as we expand our shipping options!
4. How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days, while expedited shipping options are available at checkout.
5. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options available at checkout.
6. What is your return and exchange policy?
We offer hassle-free returns within 30 days of purchase. Items must be in original condition, unworn, and with tags attached. Visit our Refund & Returns Policy page for more details.
7. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.
8. Can I cancel or modify my order after placing it?
We process orders quickly, but if you need to cancel or modify your order, please contact us at katelyn@crispelite.fun within 12 hours of placing your order.
9. What if I receive a damaged or incorrect item?
We sincerely apologize for any issues with your order. Please email us at katelyn@crispelite.fun with your order number and photos of the item, and we’ll resolve the issue as soon as possible.
10. How can I contact customer support?
You can reach us via email at katelyn@crispelite.fun or call us at +1 210-985-5504. Our customer service team is available Monday – Friday, 9 AM – 5 PM (PST).